In addition to having a Master’s degree in counselling or a related field and at least two years’ experience delivering in-person counselling (or an equivalent combination of experience and training), all of our counsellors have completed Cybercounselling Level I and Level II. These online courses and certification are taught and issued jointly through the University of Toronto, Factor-Inwentash Faculty of Social Work and Therapy Online. Our counsellors are proficient computer and internet users and are members of a professional association to whose code of ethics they must adhere.
Our online counselling software was developed and is facilitated by Therapy Online, a leading online counselling provider founded in 1994. Therapy Online adheres to the same professional ethics and standards of practice as those providing in person counselling services. Find out more about Therapy Online.
Daphne J Williams, MSW, RP, RSW (OSP) is a Registered Psychotherapist with 42 years of clinical experience in the area of individual, marital, and family therapy. Her areas of expertise and interest include sexual abuse/incest, grief, attention deficit disorder, relationship issues … yet, her main focus is in helping people learn how to view, understand and then navigate their lives by understanding how their personal feelings and actions impact themselves and others. To understand that how we feel is directly linked to what we think. That is by shifting our ‘belief systems’ we can dramatically improve our lives.
Practicing with honesty, integrity, experience, passion Daphne believes that ‘all things are possible’.
Susan O’Quinn, MSW, BSW, BCS is a Registered Social Worker. She began her formal training at Mount Saint Vincent University in Halifax, Nova Scotia where she earned a Bachelor of Child Study with concentrations in program development and developmental disabilities. She continued her formal training at Memorial University of Newfoundland where she earned a Bachelor of Social Work. Following that, Susan completed graduate studies at the University of Toronto where she earned a Master of Social Work.
Susan has a passion for supporting individuals, children and families. She has worked within a variety of clinical roles for nearly 20 years within three Canadian provinces. Whether as a Therapist in private practice, Child Management Specialist, a Behavior Management Specialist, Developmental Consultant or Employee Assistance Counselor, she has shared her expertise and support to individuals and families managing complex issues.
As Susan pursued graduate level training, her attention focused on the significance of our emotional wellness for living full and abundant lives and the impact our mental health has on hindering or helping us achieve our optimal life potential. In recent years, she has focused more on supporting adults struggling with stress, workplace issues, relationships and mental health.
Susan is a Certified Cyber Counselor and has demonstrated her commitment to this evolving modality through participation in online counseling research at the University of Toronto’s Factor-Inwentash Faculty of Social Work. She has also published in parenting and professional journals in the areas of online counseling, the impact of loss grief and trauma, and the importance of early relationships for young children who are adopted following experiences of neglect and abuse.
Susan grew up in a small town and is passionate about ensuring that individuals and families have equal access to high quality services regardless of where they live. This commitment has led her to found Family Help Online [FMLYHLP] Inc, an online family service agency offering an accessible alternative to traditional services.
Susan is a member of the Ontario Association of Social Workers and the Ontario College of Social Workers and Social Service Workers.
Dawn Fuller, MA, RCC has over 35 years’ experience as a life coach, therapist, and counselor working with individuals, families, couples, children and groups. Her areas of expertise include the following:
As well as presenting training, internationally, to large corporations, small businesses, city bureaus, social service departments, institutions of learning, law enforcement agencies, and mental and physical health organizations, Dawn has taught courses and University of the Fraser Valley, Royal Roads University and Northwest Community College. She also provides on-site trauma counselling for a number of agencies involved in critical incident events. Besides face-to-face counselling, Dawn provides e-counseling, telephonic, chat, and Skype modalities.
Dawn is the author of two books The Heart of Joshua and Dare to Care.
Ryan started as an online counsellor at WES For Youth Online in July of 2016. He has been working with youth who struggle with mental health and addictions issues for over the past 10 years. Over that time Ryan graduated from McMaster University in the Addiction Careworker program, CyberCounselling Level 1 from the University of Toronto and also became a member of the College of Registered Psychotherapists of Ontario. Ryan is passionate about social justice, faith and working with youth. When he is not working you can find him playing hockey, soccer (football), travelling, reading or spending time with his family. He is described as a coffee snob who loves building relationships with people and has an uncanny sense of humour.